FAQs

Tracked standard shipping is A$6.95 for Australian orders under A$75. Australian orders of A$75 or more receive free tracked standard shipping.

Yes. We offer tracked shipping to New Zealand (A$19), Canada and the United States (A$24), and the United Kingdom and selected European destinations (A$29). All rates are in Australian dollars. We do not offer free international shipping. Availability is shown at checkout.

ATELVI is based in Adelaide, Australia, and orders are shipped from Australia. Standard Australian delivery generally takes 2–6 business days for metropolitan addresses and can take longer for regional or remote areas. International transit times vary by destination and customs processing. Estimated timeframes begin after dispatch and are not guaranteed.

Yes. All ATELVI domestic and international deliveries use tracked shipping. We provide your tracking details after your parcel has been dispatched.

International duties, import taxes or customs fees may apply and are not included in the listed shipping rates. Requirements vary by destination: some charges must be prepaid by the sender before dispatch, while others may be collected by local authorities. Contact us before ordering if you need clarification.

Every ATELVI order is carefully prepared in our signature gift-ready packaging. See our Signature Packaging page for details.

Please contact us as soon as possible. Once your order has been packed or dispatched, changes may not be possible.

No. Natural stones vary in colour, pattern, shape and texture. These variations are part of the material’s individual character.

Check the product Details for available measurements and closure information. Some pieces have adjustable chains or clasps; this is stated where applicable.